Support

Need help with Passly? We're here for merchants and customers alike. Browse the common topics below or reach out to our support team directly.

Getting Started

New to Passly? Merchants can set up their loyalty program from the dashboard in minutes, while customers simply scan a merchant's QR code to join and start collecting rewards.

Account & Login Issues

If you're having trouble logging in, verifying your email, or accessing your dashboard, please contact our support team with your registered email address so we can help resolve it quickly.

QR Codes & Loyalty Passes

Having issues with scanning a QR code, redeeming rewards, or generating passes for your shop? Let us know the shop name and a description of the issue, and we'll investigate.

Billing & Subscriptions

For questions about your subscription, invoices, or billing details, please reach out to our support team and we'll get back to you as soon as possible.

Contact Support

For any other questions or issues, email us at [email protected] and we'll be happy to help.

Email us at [email protected]